Motorola has launched its EDGE Service Assurance Software Suite, providing IPTV and cable operators with a family of customer care applications for the evolving home network, providing enhanced visibility, remote management and rapid diagnostics across video, broadband and mobile services.

The cornerstone of the new software family will be Motorola's EDGE Manager remote management software platform (formerly Motorola NBBS), providing a multi-protocol management solution that supports Broadband Forum's TR-069, SNMP, OMA-DM,WIB, Telnet and HTTP DL Server protocols.  The EDGE Manager also offers several optional modules to assist operators with future service expansions.

The EDGE Software Suite also includes Motorola's eCare and MotoPLYR applications - respectively, a support centre application that enables HelpDesk agents to have user-authorised remote access and/or remote control of customer desktops, and a diagnostic application for IPTV set-top boxes, from both Motorola and third parties.

“The evolution of the digital home is placing an increased support burden on service providers as consumers migrate to advanced gateways and multi-screen services,” said Alan Lefkof, Corporate Vice-President and General Manager of Software Solutions at Motorola Mobility.  “Integrated management processes and customer service experiences need not be cumbersome, even in today’s multi-screen service environment.  With our EDGE Service Assurance Software Suite, we are giving broadband and video service operators the tools needed to better manage financial and operational resources and to ensure a positive user experience for their customers.”