Shenick launches servicEye IPTV monitoring system

December 5, 2007 – Shenick Network Systems has announced the general availability of its servicEye IPTV monitoring system, designed to help IPTV service providers address quality issues, reduce customer churn and scale IPTV services delivery.

The solution provides monitoring and service assurance from the video head end through to the end user, and provides real time, passive analysis of every IPTV channel with integrated video capture for quality threshold violation.  servicEye can monitor both variable bit rate (VBR) and constant bit rate (CBR) video streams for standard-definition and high-definition TV and picture-in-picture TV with encrypted and non encrypted video payloads.  An active probe also provides a multi-application traffic injection capability that enables service providers to emulate and analyse network and application layer traffic.

“IPTV services are expected to significantly scale over the coming years, and in an increasingly competitive environment guaranteeing a high quality viewing experience is an absolute must,” said Robert Winters, CMO of Shenick.  “From letting your customers know you are fixing an IPTV problem by sending a service interruption acknowledgement to their TV screens, to reducing costly truck rolls, it is critical for operators to build customer trust leading to profitable services.  Quality is the key in reaching that goal.”