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Backchat: TalkTalk pay-TV leads Ofcom complaints rankings

TalkTalk pay-TV leads Ofcom complaints rankings

TalkTalk pay-TV leads Ofcom complaints rankings

TalkTalk became the most complained about pay-TV provider, according to data published today by UK regulator Ofcom.

The Ofcom report covers the three-month period from April to June 2015 (Q2), and includes complaints made about 13 providers of fixed line telephone, fixed line broadband, pay monthly mobile and pay TV services.

TalkTalk’s complaints volume increased to 0.14 per 1,000 customers, compared to 0.12 in Q1 2015.

The main reasons for TalkTalk complaints were fault, service and provision issues (36%), billing, pricing and charges (28%) and issues relating to complaints handling (17%).

In Q2 2015, BT saw a reduction in complaint volumes, generating 0.11 complaints per 1,000 customers, compared to 0.15 in Q1 2015. Virgin Media’s complaints volume increased to 0.05 per 1,000 customers, compared to 0.04 in in Q1 2015.

The only provider to generate fewer complaints than the industry average was Sky (0.01 per 1,000 customers), which remained the best-performing pay-TV provider.

The total volume of telecoms and pay-TV complaints made to Ofcom continued to decrease in Q2 2015, even as the number of consumers taking up these services increased.

 

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