Agama Technologies, the video service quality assurance expert, today announced that British Sky Broadcasting (Sky) has extended its Agama DTV Monitoring Solution deployment to also cover its over-the-top (OTT) service playout.
Sky has two OTT services: Sky Go, a TV Everywhere multiscreen offer for its DTH subscribers; and, NOW TV, a standalone OTT streaming product targeting users from a completely new customer segment. To be able to increase understanding and control of this service distribution, Sky has expanded its existing monitoring solution from Agama, allowing the company to also ensure that its adaptive bitrate (ABR) streaming services are always available with the right quality, thereby improving the end-user experience.
Vlad Korotkov, Senior Design Engineer Emerging Technologies at Sky, says: ”At Sky we are committed to offering our customers high-quality content and the best quality TV experience possible. The Agama solution provides crucial insights to improve and ensure our OTT service delivery platform, which supports us in delivering a high-quality experience and service to our customers.
Sky’s selected solution has its core in the Agama Analyzer OTT Edge and Agama Enterprise Server EX products. The Analyzer OTT Edge is a versatile ABR streaming quality assurance probe for fully automated QoE and QoS monitoring and testing of OTT audio and video services, offering market leading capacity with in-depth analysis of hundreds of concurrent streams. The Enterprise Server EX integrates monitoring information from the Analyzers and correlates, refines and presents it in top-level views that give an unprecedented understanding of when and where quality problems occur, where they begin and whom they affect. It also provides the foundation for sophisticated reporting and advanced analytics.
The Agama DTV Monitoring Solution is an industry-leading solution for providing full transparency of video service distribution from the head-end to the viewing device. It supports TV operators’ business processes, across departments and workflows, with actionable insights that help to proactively manage service quality and customer satisfaction, whilst lowering OPEX and improving customer retention.