BT Vision customers complain 6x industry average

BT has remained top of the UK’s complaints leaderboard for pay-TV services with an enormous lead over its nearest rival, thanks largely to problems with service provision and complaints handling issues, according to the latest figures from communications regulator Ofcom.

BT Vision customers remain by far the least satisfied

Click to expand (source: Ofcom)

In the fourth quarter of 2012, BT Vision received 0.24 complaints per 1,000 customers – up marginally from the previous quarter, and a whopping six times the industry average.

Cableco Virgin Media also attracted above industry average complaints for its TV services, at 0.06 complaints per 1,000 customers, while Sky had the lowest number of complaints – 0.02 per 1,000 customers.

BT also generated above average complaints levels for its broadband services at 0.30 per 1,000 subscribers, while Sky’s broadband service attracted fewest complaints – 0.08 per 1,000 customers.

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