BT Vision remains top of UK’s pay-TV complaints table

UK telco BT has kept its ignominious spot at the top of the country’s pay-TV complaints leaderboard, according to media regulator Ofcom, while Sky got the fewest gripes  for both its pay-TV and broadband services out of all the main providers.

From April to June, Ofcom received 0.25 complaints per 1,000 customers, driven by issues relating to sales processes and problems with billing. While this may seem small, and is down slightly from in the previous quarter, it is still more than three times higher than the number two on the list, Virgin Media.

Virgin Media also generated above-average industry complaints for its TV services at 0.07 complaints per 1,000 customers, while Ofcom received the fewest complaints about Sky, at 0.02 complaints per 1,000 customers.

Ofcom’s data also shows that in the second quarter of 2012, all broadband providers included in the research generated fewer complaints to Ofcom compared to the previous quarter.

TalkTalk Group generated the most complaints as a proportion of its broadband customer base with 0.42 complaints per 1,000 customers, (although down from 0.56 per 1,000 customers three months earlier).  Most of these complaints were about line faults and other service issues.

BT Retail and TalkTalk had above industry average level of complaints during the last quarter. Sky’s broadband service attracted fewest complaints – 0.10 per 1,000 customers.

The full report is available here.

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