Belgacom taps Witbe to monitor multiscreen QoE

Belgian telco Belgacom has deployed Quality of Experience (QoE) monitoring solutions from French firm Witbe to keep an eye on the quality of its multiscreen TV services.

The telco has deployed Witbe’s Multiscreen Quality Manager solution to mimic subscriber usage of its TV Everywhere service by connecting to Belgacom set-top boxes in several cities in Belgium, logging on Belgacom’s TV Everywhere portal via Web browsers, and using Belgacom’s TV Everywhere app for iOS and Android to “watch” live TV and order on-demand content all day long, every day, across all devices.

Belgacom engineers, marketers and managers have access to analytic dashboards reporting Key Performance Indicators (KPIs) such as channel change time, video streams quality, portal responsiveness, delay to launch the app and log into the portal, success ratio when buying on-demand content, etc.

KPIs are available per device type and geographic location, enabling management to focus troubleshooting actions and measure the impact of infrastructure investments on the quality delivered.

Belgacom has only just started offering its TV Everywhere service (called ‘TV Partout/TV Overal’), enabling subscribers to watch over 30 linear channels of TV both at home and on the go, on a PC, laptop, tablet or smartphone.

The telco reached 1.301mn subscribers for its managed IPTV service ‘Belgacom TV’ by the end of the second quarter of this year, having added 48,000 subscribers in the three month period.

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